Frequently Asked Questions

Q: How do I schedule an appointment?
A: You can schedule your appointment by phone, in person or online. Reservations made online are held with a credit card.

Q: How do I choose the right treatments and products?
A: We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a product to use at home, or have specific concerns about a service, we are always available to answer your questions.

Q: Are reservations necessary?
A: We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation.

Q: Can I book extra services while I am at the salon?
A: Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.

Q: What is your pricing policy?
A: All prices vary among stylists and are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser.

Q: What is your cancellation policy?
A: Because our services are reserved especially for you, we ask that you notify your stylist directly, 24 hours in advance, to change or cancel appointments without penalty. In the event of a no-call, no show, we will charge the card on file a $50 fee.

Q: Where should I park?
A: Park anywhere on the far side of the Crestwood parking lot facing the salon. The two spots in front of Covington Printworks are reserved specifically for their customers.

Q: How far in advance should I make my appointment?
A: We strongly suggest you pre-book your next appointment before you leave the salon, especially during holiday months. This ensures you get the date and time you need and avoids disappointment.

Q: Can I purchase the products used on my hair during my service?
A: Yes! We exclusively carry Oribe Hair Care and our stylists are happy to assist you with pricing and tutorials.

If you have another question, please email jenna.luteman@gmail.com.